Article – Right of withdrawal
In accordance with the provisions of the code of consumption, the buyer has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and ask for a credit in the form of gift card valid for 1 year from the date of issue or refund without penalty, except for the cost of return which remains the responsibility of the buyer.
The returns are to be made in their original condition and complete (new product, packaging, accessories, instructions, label …) allowing their marketing in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete products are not accepted. The reshipment of damaged, soiled or incomplete products will be charged to the buyer.
The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the will to withdraw.
In case of exercising the right of withdrawal within the above-mentioned period, the price of the product(s) purchased will be refunded.
The return costs, whatever the country, are at the buyer’s expense.
In case of commercial operations leading the buyer to benefit from a product offered from a certain amount or for the purchase of a specific product, the refund can be proposed only in case of return of the offered article. Otherwise, only a gift card for the paid value of the returned item (valid for 1 year from its issue) can be issued by the seller.
The right of withdrawal cannot be exercised for contracts:
- the supply of goods whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period;
- supply of goods made to the consumer’s specifications or clearly personalized;
Thus are excluded from benefiting from the right of withdrawal the personalized articles, with logo, flag, colors or any other personalization of the article this list is not exhaustive.
Article – Product availability – Refund – Resolution
Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the homepage of the site, the shipping times will be, within the limits of available stocks, those indicated below. The shipping time runs from the date of registration of the order indicated on the email confirmation of the order.
For deliveries, the shipping time is from 2 to 5 working days depending on the stock from the day after the buyer has placed his order, according to the following modalities: La Poste. At the latest, the deadline will be 30 working days after the conclusion of the contract. Additional shipping time may be granted if the item is customizable or the manufacturer has manufacturing issues beyond the control of the seller.
In the event of failure to comply with the agreed delivery date or delivery period, the Buyer shall, before withdrawing from the contract, require the Seller to perform within a reasonable additional period.
In the event of failure to perform at the end of this new period, the buyer may freely break the contract.
The purchaser must complete these successive formalities by registered letter with acknowledgement of receipt.
The contract shall be deemed to be terminated upon receipt by the seller of the letter or writing informing him of such termination, unless the trader has performed in the meantime.
However, the purchaser may immediately withdraw from the contract if the above-mentioned dates or deadlines are an essential condition of the contract for him.
In this case, when the contract is terminated, the seller is obliged to reimburse the buyer for the entire amount paid, at the latest within 14 days of the date on which the contract was terminated.
In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the choice to request either a refund of the sums paid within 14 days of their payment, or a credit note for the amount of the product.
Article – Delivery errors
The purchaser shall file with the seller on the day of delivery or at the latest on the first business day following delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this period will be rejected.
The claim should be made to the following e-mail address
Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the purchaser.
In case of delivery error or refund, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, to the following address Easyhorse S.A., route de la Roserette 11, 1063 Peyres-Possens, Switzerland.
It is also possible to speak with the seller directly for an alternative means of return.
The costs of return following an error of delivery are the responsibility of the seller.
Article – Product warranty
Legal guarantee of conformity and legal guarantee of hidden defects
EASYHORSE guarantees the conformity of the goods to the contract, allowing the buyer to make a claim under the legal guarantee of conformity provided for in articles 197 et seq. of the Swiss Code of Obligations.
In case of implementation of the legal guarantee of conformity, it is recalled that :
- the buyer has 14 days from the delivery of the goods to act
- the buyer may choose between repair, replacement or price reduction subject to the cost conditions provided for in Article 205 and following of the Code of Obligations;
In addition, it is recalled that:
- the legal guarantee of conformity applies independently of the commercial guarantee indicated below;
- the buyer can decide to implement the guarantee against the hidden defects of the sold thing in the sense of the article 205 of the code of the obligations. In this case, he can choose between the resolution of the sale or a reduction of the price in accordance with article 205.